Case Study: Peninsula Group achieves PCI DSS-compliant payment security with Eckoh CallGuard Hosted

Peninsula Group The simplest secure payment solution to help small businesses around the world

The Peninsula Group, a global business services specialist supporting over 75,000 small businesses, needed to securely handle high volumes of telephone payments. Their challenge was achieving continuous Payment Card Industry Data Security Standard (PCI DSS) compliance to prevent data breaches and fraud while also regaining the ability to record calls. To solve this, they turned to vendor Eckoh for a solution.

Eckoh implemented its CallGuard Hosted solution, which prevents sensitive card data from ever entering the contact center's environment, completely removing it from PCI DSS scope. This allowed agents to stay on the line with clients for a seamless experience, enabled safe call recording, and provided the flexibility to easily roll out the solution to new acquisitions. The results for Peninsula Group, as noted by Eckoh, include maintaining the strictest payment security standards and full PCI DSS compliance every minute of every day.

Peninsula Group

Carl Lancaster

Group Head of Collections