Case Study: a large motor insurance company achieves secure payment processing with Eckoh

Motor Insurer De-scoping the contact center to simplify PCI DSS compliance

The customer, a large motor insurance company, faced challenges in securing payment data within its contact center operations, seeking to maintain compliance and protect sensitive customer information. They partnered with Eckoh to leverage its secure payment solutions, likely including its CallGuard product for phone payments.

Eckoh implemented its secure payment technology to effectively descope the contact center environment from the PCI DSS compliance burden. This solution successfully secured cardholder data during transactions, mitigating risk for the large motor insurance company. The implementation ensured ongoing compliance and enhanced customer security without disrupting the service experience.