Case Study: a large financial services business company achieves secure payment security and PCI compliance with Eckoh

Large Financial Services Business Securing payments, achieving PCI DSS compliance and maximizing investment

The case study on Eckoh's website highlights their work with Kingfisher, a large retail business operating brands like B&Q and Screwfix. The customer’s challenge was to secure payments across its contact centers and maintain PCI DSS compliance without disrupting the customer experience.

Eckoh implemented its CallGuard solution to secure payment data. Over a decade-long partnership, the solution successfully maintained compliance, supported major business transitions, and aligned payment security with the company's strategic goals. The results included securing a massive volume of transactions for a business with a £14.1 billion annual revenue and 55,000 employees, all while protecting the customer journey.