Case Study: an international insurance intermediary company achieves PCI DSS de-scoping and stronger telephone payment security with Eckoh CallGuard

Insurance Intermediary Company Increasing security of telephone payments for compliance and reduced risk

An international insurance intermediary company faced the challenge of needing to increase the security of telephone payments within its contact centers to meet strict industry regulations and reduce the risk of fraud and data breaches. They were already using an on-premise solution from Eckoh but sought to further reduce their compliance burden and enhance security to support their global business growth.

Eckoh implemented its CallGuard hosted solution, which acts as a shield to prevent sensitive payment data from ever entering the contact center environment. This solution completely de-scoped the company's entire contact center, including its network and infrastructure, from PCI DSS audits. As a result, Eckoh's solution significantly reduced the risk of fraud, ensured full compliance, and provided the flexibility to scale with the company's future growth and acquisition plans.