Case Study: Fortune 50 Home Improvement Retailer achieves secure payment protection with Eckoh

DIY Agent-Assisted payments for PCI DSS compliance and robust, secure payments

The customer, a Fortune 50 home improvement retailer, partnered with vendor Eckoh to secure payments across its B&Q and Screwfix contact centers. The challenge was to maintain PCI compliance and align robust payment security with business objectives without causing any disruption to the customer experience.

Eckoh implemented its solutions, which supported the client through major transitions over a decade-long partnership. The vendor helped to successfully secure card data and lower risk, ensuring ongoing PCI DSS compliance. This long-term collaboration provided a secure payment environment that supported the retailer's strategic goals.