Case Study: a large US children’s hospital system secures patient payments and achieves PCI DSS compliance with Eckoh CallGuard

Children's Hospital Securing patients' personal and payment data when they’re most vulnerable

A large US hospital system for children sought to extend its care ethic to customer data security by achieving PCI DSS compliance for payments taken over the phone. Their challenge was to find a robust solution that would protect sensitive patient and payment card data without creating difficulties for their existing systems. The hospital turned to vendor Eckoh for a solution.

Eckoh implemented its CallGuard solution with Audio Tokenization technology, which eliminated card data from entering the hospital's infrastructure. This ensured PCI DSS compliance, significantly reduced the risk of fraud and data breaches, and required no changes to existing IT applications. The solution from Eckoh provided customers with greater reassurance and a better engagement experience, helping to maintain vital support and donations.