CSS Corp

CSS Corp harness the power of AI, automation, analytics and digital technologies to help their clients address specific customer engagement needs. They act as a catalyst for growth by enabling enterprises transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud and IT operations, they have built their reputation on delivering stellar customer experiences.

Case Studies

Showing 62 CSS Corp Customer Success Stories

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CSS Corp enhances customer experience by reducing Average Handling Time with high end enterprise tech support

CSS Corp drives efficiency and quality to digital assets of a retail chain with automated application development and support

A Fortune 300 retailer cashes in on the IT infrastructure optimization opportunity to simultaneously grow revenue and customer loyalty

CSS Corp secures the brand reputation for a leading retailer through comprehensive security solution

Deep Analytics Strategy and Implementation for a Global Pharma Major

CSS Corp implements a robust support framework and delivers seamless support to a cloud based security enterprise

Digital Customer Experience Management for a Global Cosmetics Company

Global Enterprise and Consumer Products Service Provider - Customer Case Study

CSS Corp helps a growing global company empower its customers, partners, and employees to help themselves through enhanced self-help capabilities and knowledge base

CSS Corp provides high end technical solutions for a global networking equipment supplier

Delighting Customers and Driving Cost Optimization for a Global Networking OEM Giant

Driving Digital Multi-channel Success for a Global Storage Manufacturer

Optimizing Network Circuits Brings Speed, Efficiency and Savings for a Global Telecom OEM

RPA Empowers Agents Deliver Operational Efficiencies in a Support Environment

CSS Corp delights the customers of an intelligent network security provider through comprehensive enterprise technology support

AI-based Early Warning System Predicts Case Resolution Time, Increasing Customer Experience for a Large Enterprise Networking Company

Modernize Customer Interfaces and Create Revenue Streams through Premium Technical Support for a Large Networking Company

Performance Management Increases Customer Experience for a Large Private Bank

IT Infra Modernization Increases Service Agility, reduces operational costs for a Large Swedish Industrial Equipment Manufacturer

Creating Customer-centric Support Culture in Operations for a large VoIP Service Provider

Driving Predictability and Optimization in Network Operations Through

Amplifying Customer Experience for the Eighth Largest Multi-brand Retailer in the US

Transform Legacy Infrastructure by Enabling a SaaS based Cloud Environment for a Leading Education Technology Company

Streamlining Operational Resiliency For A Network OEM Startup

CSS Corp brings predictability and control to website infrastructure provisioning of a leading ice cream brand

CSS Corp’s automated infrastructure management delivers superior Customer Experience (CX) for a networking major

Leading Low Cost Communications Service Provider - Customer Case Study

Orchestrating Exceptional Support for a World Leader in Market Automation

CSS Corp brings business agility for a leading mobile advertisement network through efficient service delivery

CSS Corp ensures high availability of IT infrastructure and huge cost savings through remote monitoring solutions for a telecommunications giant

Smart IT Infrastructure Operations Management for a Leading Networking Company

IT Operations Management for a Leading Networking Company

How a networking company transformed support for out-of-warranty products into an opportunity for brand building and increased customer loyalty

Routing efficiency and superior customer experience

Consistent and high performance even during the seasonal spikes in call volume by ensuring new hires are up-to-speed and ready for a leading networking solutions provider

Enterprise Ready Sales Force Solution Through Test Automation

A holistic process that trains, reviews, rewards and motivates agents to look beyond just solving a customer’s problem

Leading Technology Company - Customer Case Study

A leading technology services company tastes success in their very first attempt at outsourcing/partnering with CSS Corp as their sole support partner

Leading Variety Store Retailer - Customer Case Study

Driving Digital Customer Experiences through Predictive Analytics for a leading Video Streaming Services Company

Amplifying Engineer Performance with an AI Led CoBot, Improving Customer Experience for a VOIP Company

MSP Model Drives CX Operations for a Leading VOIP Service Provider

CSS Corp implements a robust support framework and ensure a seamless end-customer experience

Product Engineering Services for Faster Time-to-Market with Improved Quality

Driving Vaccination Uptake among People with Diabetes Using Deep Analytics for a Global Pharma Major

Robust KB management and process optimizations drives customer experience for major unified communications provider

Weeding out RMA errors to deliver superior customer experience

Implementing flexible infrastructure and optimizing database connections and queries for improved performance and enhanced agility

Holistic Product Life-Cycle Support Drives Services Optimization for a Next-Generation Network Security Company

CSS Corp introduces a clickable solution to save cost and deliver seamless end-customer experience

CSS Corp’s integrated enterprise product support reinstates the brand image for a unified communication service provider

Test Environment Automation for a US based Personal Care Marketing Major

Elevating Customer Experience Through End-to-end Cognitive Automation

Simplifying Complex Technical Support Operations through Proactive Service Delivery for a Leading Security Major

US-based Leading Streaming Services Provider - Customer Case Study

How a cosmetic and personal care product giant is delivering positive online user experiences through fast, accurate and cost-effective testing

Simplifying IT Infrastructure and Cloud Adoption for World's No. 1 Tire Manufacturer

Digital Customer Experience Transformation through Cloud and Automaton for World’s 2nd Largest CPG Firm

Digital Customer Experience Transformation for World’s 2nd Largest FMCG Company

Predictive Technical Support Operations Amplifies Customer Experience for World’s 5th Largest Enterprise Networking Company

Enhanced Network and Configuration Management Solutions Increased Customer Experiences for Worlds No.1 Networking Giant

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