Case Study: Legal and Professional Services Organization achieves faster time-to-market with CSS Corp product engineering services

Product Engineering Services for Faster Time-to-Market with Improved Quality

CSS Corp worked with a Legal and Professional Services Organization that provides enterprise business management software for law firms and professional services firms. The customer needed to speed up time to market, shorten development cycles, improve product support, and manage rising costs while maintaining strong product execution across a global, cloud-based software portfolio.

CSS Corp delivered product engineering services across development, quality assurance, product sustenance, and product support, including product enhancements, testing, configuration management, and a multi-tiered support model. As a result, CSS Corp helped the customer achieve a 60% reduction in TCO, a 40% reduction in time-to-market cycles, 95% CSAT in product support, 99% SLA adherence for development and testing, 98% SLA adherence for support, and defect density reduced to 0.23%.