Case Study: Leading Multi-National Telecommunication Giant achieves 18% faster reliable analytics reporting with CSS Corp InfraSupport

CSS Corp ensures high availability of IT infrastructure and huge cost savings through remote monitoring solutions for a telecommunications giant

CSS Corp supported a leading multi-national telecommunication giant that needed better end-to-end infrastructure support for its data warehouse and network operations. The customer was facing ETL workflow issues, delayed report generation, and a lack of 24/7 monitoring and management, which affected the performance of analytical data and timely decision-making. CSS Corp provided remote support for Informatica-based ETL activities and Business Objects reporting.

CSS Corp implemented 24x7 remote monitoring and management of ETL jobs and workflows, along with network monitoring and maintenance, and built a training and knowledge-sharing system for offshore support teams. The results included 100% server uptime, a 17% increase in ETL workflow success rates from 78% to 95%, and an 18% improvement in on-time availability of reliable analytic reports from 80% to 98%. CSS Corp also improved hardware issue resolution by over 96.6%, cutting response time from 5 hours to less than 10 minutes.