Case Study: Worlds No.1 Networking Giant improves network support and customer experiences with CSS Corp

Enhanced Network and Configuration Management Solutions Increased Customer Experiences for Worlds No.1 Networking Giant

Worlds No.1 Networking Giant, a leading developer and manufacturer of networking hardware and telecommunications equipment, faced challenges delivering highly technical support for rapidly evolving network technologies while also maintaining strong customer experience and quality assurance. The company needed a partner to provide end-to-end technical services, network support, and product quality management. CSS Corp was selected to help address these needs across support and network operations.

CSS Corp implemented a four-part solution covering technical support services, packet core network engineering and configuration, PCRF and CPS policy administration, and LTE network automation support. The engagement included troubleshooting for end customers and internal IT teams, testing and integration for packet core networks, policy rule creation and software upgrades, and automation for network integrations and traffic migration to NFV. As a result, Worlds No.1 Networking Giant achieved faster issue resolution, reduced support costs, improved productivity, minimal ramp-up time, 24x7x365 support, and better product quality through ongoing QA and process improvements.