Case Study: Leading Networking Company Achieves 40% TCO Reduction with CSS Corp

IT Operations Management for a Leading Networking Company

Leading Networking Company, a provider of monitored, mission-critical managed network, physical security, and business intelligence services, was facing rising infrastructure management costs, limited visibility across network assets and performance, and a shortage of specialized resources as its operations expanded across North America. To support this growth and modernize support for a large, distributed network environment, the company turned to CSS Corp for IT operations management and network support services.

CSS Corp implemented a Digital Network Operations Center using its Discover Implement Manage Enhance (DIME) framework, along with L1-L3 networking support, proactive monitoring, workflow management, and digital development services for more than 85,000 sites and 450,000 devices. The engagement delivered 40% lower total cost of ownership, over 97% improved resolution rate, 25% better AHT and first call resolution, 98% network and service availability, and a 17%–22% increase in case closures, while also achieving 100% SLA compliance and zero schedule deviation.