Case Study: Leading Mobile Advertisement Network achieves faster issue resolution and improved business agility with CSS Corp

CSS Corp brings business agility for a leading mobile advertisement network through efficient service delivery

CSS Corp worked with a leading mobile advertisement network that helps developers, merchants, and brands engage mobile consumers globally. The customer was facing service delivery issues caused by a lack of ITIL-aligned processes, which led to untimely outages, delayed responses, and financial losses.

CSS Corp implemented ITIL-aligned helpdesk and Network Operations Center (NOC) services, including event, incident, and problem management, SLA-based escalation, and root cause analysis for major outages. As a result, the customer achieved a 95% L1 issue resolution rate, improved alert acknowledgment time from 20 minutes to 5 minutes, and reduced incident notification time from 45 minutes to 10 minutes.