Case Study: Large Private Bank boosts customer experience and scalability with CSS Corp

Performance Management Increases Customer Experience for a Large Private Bank

Large Private Bank, a private microfinance lender operating across 400+ branches in India, was investing heavily in its digital framework to improve service responsiveness, simplify transactions, and deliver a better customer experience in a highly competitive banking segment. CSS Corp was brought in to support this goal across application development, RPA, performance engineering, and helpdesk services.

CSS Corp implemented application development and maintenance for 20+ customer-facing apps, set up a captive development center, automated six high-volume processes with UiPath RPA, and created an exclusive performance lab for testing and tuning applications. The engagement delivered 50% performance improvement, helped one application scale to 1500 concurrent users, reduced ticket turnaround times through automation, and improved operational efficiency and customer satisfaction.