Case Study: Forbes 2000 Retail Chain Service Provider achieves superior digital support and test automation with CSS Corp

CSS Corp drives efficiency and quality to digital assets of a retail chain with automated application development and support

CSS Corp supported a Forbes 2000 retail chain service provider operating 2,000 company-owned automotive service centers across the United States. The customer faced high downtime, process gaps from relying on multiple vendors, and weak test coverage across its digital assets, with 20% defect leakage and only partial test case development and execution. They also needed a more consistent omni-channel experience across web, mobile web, and mobile apps.

CSS Corp implemented agile application development and support, including website enhancement, mobile app development for iOS and Android, and a test automation setup in its labs. The solution improved SEO, streamlined support, and introduced a caching API that saved 10 man-days of effort. As a result, CSS Corp reduced defect leakage to less than 1%, achieved 100% test case development and execution for core sites, saved 70% of testing time versus manual methods, and delivered 60+ successful releases in three years with zero escalations.