Case Study: Leading Infrastructure Management Service Provider achieves 99.9% site availability with CSS Corp's Automated Infrastructure Management Solution

CSS Corp’s automated infrastructure management delivers superior Customer Experience (CX) for a networking major

CSS Corp worked with a leading infrastructure management service provider operating test systems and service verification platforms for wireless and wired infrastructures across around 30 countries. The customer faced frequent site outages caused by a complex network design, which was hurting customer satisfaction and creating a need for better infrastructure monitoring and remote support. CSS Corp’s Automated Infrastructure Management Solution (AIMS) was used to address these challenges.

CSS Corp implemented 24/7 infrastructure monitoring and end-to-end remote management through its AIMS platform, including automated L1/L2/L3 support, proactive monitoring, outage notifications, incident and problem management, change management, and escalation. The solution helped analyze the network architecture, recommend improvements, and replace legacy devices, resulting in 99.9% site availability, 100% SLA compliance, and a 93% CSAT score. CSS Corp also improved customer trust by notifying users about outages and maintenance proactively.