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Using feedback to enable agile improvement and customer-led development
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Improves case efficiency by prioritizing customer feedback
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On the path to customer centricity Closing the outer loop with Medallia ideas
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Air Liquide - Customer Case Study
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An Industry Disruptor Talks Innovative Guest Experiences
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How Anaplan uses the customer voice to drive best-in-class experiences
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Using world-class integrations to connect Experience Management data
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How Atrium Health uses real-time feedback to adapt to rapid changes in care delivery
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Auto & General’s Award-Winning Customer Experience Program
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Improving Employee Experience through the power of feedback
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Improving patient experience through digital and call center interactions
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Becoming the best by prioritizing customer experience
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How Beeline Is Winning the Market Through Customer Experience
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Know your besties well, but know your frenemies even better
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How to outperform hotel competition in social media: take action online
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Improving the customer claim experience by acting on feedback
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Transforming an organization with a customer-driven purpose
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CAA increases customer satisfaction by improving service efficiencies
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Higher Medallia Engagement, Higher Revenue The Economics of Customer-Centricity
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City Beach Australia Increases E-Commerce Sales by 30% and Conversion Rates by 25%
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Turning millions of incoming customer calls into a good thing
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CommScope is fueling digital transformation through engagement, collaboration, and optimization
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How CosmosDirekt Shook Up The Insurance Industry to Create Impactful Experiences
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Counter Culture Coffee - Customer Case Study
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Wiring the VOC into the Organization
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Fast, rich video insights power amazing mobile experiences
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How Deliveroo transformed feedback into loyalty and revenue
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Delta Airlines - Customer Case Study
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Create positive business outcomes by better understanding customer priorities
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Frigidaire Finds Out Who Their REAL Online Shoppers Are Powered by Medallia for Digital’s Voice of Customer Insights
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Employing powerful feedback loops for faster adaptation to changing employee expectations
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Esler Companies - Customer Case Study
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Reduction in Call Center Inquiries While Improving Online User Experience
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Fidelity International increases revenue by focusing on the Voice of the Client
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Continually (Re)inventing the Standards of Customer Experience
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Improved Online Customer Experience and Decreased Negative Feedback by 70%
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Creating customer centricity in a global multi-market context
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Global Hospitality Company - Customer Case Study
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How Medallia Empowers Heartland to Increase Merchant Retention
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How Hilton Worldwide became a customer experience leader
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How Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen resorts
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Predicting and saving detractors before they detract, at enterprise scale
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Listening to the Heartbeat of Millions of Guests
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Real-time frontline customer insights at JOANN
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Johnson & Johnson leverages service-desk feedback signals to improve the employee experience
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Leading Insurance Company Engages its Agents
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Leading European Telco Operator Uses Medallia for Digital to Reduce Call Center Costs by $3.2 Million
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Listening to each customer segment's wants and needs
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Macy’s - Customer Case Study
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The Madison Square Garden and Medallia optimize iconic live event experiences
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Marriott International - Customer Case Study
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MassMutual - Customer Case Study
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Mazda - Customer Case Study
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Driving Improvements into the Enterprise Through Customer Feedback
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Noodles & Company uses a data-driven approach to improve guest satisfaction
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Reducing Customer Pain Points Boosts Billions
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Petco drives growth and improves the guest experience by taking action on feedback
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PEXA provides top notch member experiences through feedback
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Posadas lisens to guests in their own words, and takes action
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Comprehensive, omnichannel platform enables quick action in a growth strategy
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Using Innovation to Drive Customer Retention at Scale
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Using the Voice of the Customer as a Catalyst for Strategic Growth
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Customer information at associates' fingertips, on-the-go, 24/7
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How Saskatchewan Government Insurance is improving agent productivity by taking action on contact center insights
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How Schneider Electric is delighting customers through an outstanding digital experience
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How a visionary retailer continually improves already-high loyalty
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Saving Millions by Shining Light on Customers with CEM
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SurfStitch Leverages Medallia Digital to Improve E-Commerce and Drive New Opportunities
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How T-Mobile capitalizes on real-time feedback in the age of immediacy
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The LEGO Group drives continuous improvement using feedback
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Thermo Fisher Scientific - Customer Case Study
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Creating Transformational Experiences through Customer Feedback
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Making travel booking experiences a dream
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Listening to employees to shape the workplace of the future
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Volvo Cars unifies their consumer experience through the “One Voice” program
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Walmart Employee Excellence: Becoming More Agile At Scale
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Putting the customer at the center of ecommerce experiences at Walmart Mexico
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Making Customer Centricity a Necessity
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Using Feedback to Deliver a Clear, Consistent Customer Promise
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How XP is revolutionizing the market through a customer-centric strategy
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How a Global Insurance Company Builds Loyalty at the Local Level
