81 Medallia Case Studies

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Read 81 Case Studies from real Medallia users sharing their business challenges and results after using Medallia software.

  • Using feedback to enable agile improvement and customer-led development
  • Improves case efficiency by prioritizing customer feedback
  • On the path to customer centricity Closing the outer loop with Medallia ideas
  • Air Liquide - Customer Case Study
  • An Industry Disruptor Talks Innovative Guest Experiences
  • How Anaplan uses the customer voice to drive best-in-class experiences
  • Using world-class integrations to connect Experience Management data
  • How Atrium Health uses real-time feedback to adapt to rapid changes in care delivery
  • Auto & General’s Award-Winning Customer Experience Program
  • Improving Employee Experience through the power of feedback
  • Improving patient experience through digital and call center interactions
  • Becoming the best by prioritizing customer experience
  • How Beeline Is Winning the Market Through Customer Experience
  • Know your besties well, but know your frenemies even better
  • How to outperform hotel competition in social media: take action online
  • Improving the customer claim experience by acting on feedback
  • Transforming an organization with a customer-driven purpose
  • CAA increases customer satisfaction by improving service efficiencies
  • Higher Medallia Engagement, Higher Revenue The Economics of Customer-Centricity
  • City Beach Australia Increases E-Commerce Sales by 30% and Conversion Rates by 25%
  • Turning millions of incoming customer calls into a good thing
  • CommScope is fueling digital transformation through engagement, collaboration, and optimization
  • How CosmosDirekt Shook Up The Insurance Industry to Create Impactful Experiences
  • Counter Culture Coffee - Customer Case Study
  • Wiring the VOC into the Organization
  • Fast, rich video insights power amazing mobile experiences
  • How Deliveroo transformed feedback into loyalty and revenue
  • Delta Airlines - Customer Case Study
  • Create positive business outcomes by better understanding customer priorities
  • Frigidaire Finds Out Who Their REAL Online Shoppers Are Powered by Medallia for Digital’s Voice of Customer Insights
  • Employing powerful feedback loops for faster adaptation to changing employee expectations
  • Esler Companies - Customer Case Study
  • Reduction in Call Center Inquiries While Improving Online User Experience
  • Fidelity International increases revenue by focusing on the Voice of the Client
  • Continually (Re)inventing the Standards of Customer Experience
  • Improved Online Customer Experience and Decreased Negative Feedback by 70%
  • Creating customer centricity in a global multi-market context
  • Global Hospitality Company - Customer Case Study
  • How Medallia Empowers Heartland to Increase Merchant Retention
  • How Hilton Worldwide became a customer experience leader
  • How Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen resorts
  • Predicting and saving detractors before they detract, at enterprise scale
  • Listening to the Heartbeat of Millions of Guests
  • Real-time frontline customer insights at JOANN
  • Johnson & Johnson leverages service-desk feedback signals to improve the employee experience
  • Leading Insurance Company Engages its Agents
  • Leading European Telco Operator Uses Medallia for Digital to Reduce Call Center Costs by $3.2 Million
  • Listening to each customer segment's wants and needs
  • Macy’s - Customer Case Study
  • The Madison Square Garden and Medallia optimize iconic live event experiences
  • Marriott International - Customer Case Study
  • MassMutual - Customer Case Study
  • Mazda - Customer Case Study
  • Driving Improvements into the Enterprise Through Customer Feedback
  • Noodles & Company uses a data-driven approach to improve guest satisfaction
  • Reducing Customer Pain Points Boosts Billions
  • Petco drives growth and improves the guest experience by taking action on feedback
  • PEXA provides top notch member experiences through feedback
  • Posadas lisens to guests in their own words, and takes action
  • Comprehensive, omnichannel platform enables quick action in a growth strategy
  • Using Innovation to Drive Customer Retention at Scale
  • Using the Voice of the Customer as a Catalyst for Strategic Growth
  • Customer information at associates' fingertips, on-the-go, 24/7
  • How Saskatchewan Government Insurance is improving agent productivity by taking action on contact center insights
  • How Schneider Electric is delighting customers through an outstanding digital experience
  • How a visionary retailer continually improves already-high loyalty
  • Saving Millions by Shining Light on Customers with CEM
  • SurfStitch Leverages Medallia Digital to Improve E-Commerce and Drive New Opportunities
  • How T-Mobile capitalizes on real-time feedback in the age of immediacy
  • The LEGO Group drives continuous improvement using feedback
  • Thermo Fisher Scientific - Customer Case Study
  • Creating Transformational Experiences through Customer Feedback
  • Making travel booking experiences a dream
  • Listening to employees to shape the workplace of the future
  • Volvo Cars unifies their consumer experience through the “One Voice” program
  • Walmart Employee Excellence: Becoming More Agile At Scale
  • Putting the customer at the center of ecommerce experiences at Walmart Mexico
  • Making Customer Centricity a Necessity
  • Using Feedback to Deliver a Clear, Consistent Customer Promise
  • How XP is revolutionizing the market through a customer-centric strategy
  • How a Global Insurance Company Builds Loyalty at the Local Level

About Medallia

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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