Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.
Showing 132 Medallia Customer Success Stories
3M
Hugh Murphy
Senior Director, Enterprise Customer Experience
7-Eleven
Michelle Brigman
CX Director
AAA
Kelly Speer
Manager of Speech Analytics
Aaron’s
William Folsom
Omni-Retail Experience and Strategy Leader
Abanca
David Orza
CX Director
ABN AMRO
ADP
Michael Hudock
VP Head of Analytics
Air Liquide
Rich Jahr
Chief Customer Officer
Amadeus
Stefanie Rothpflug
Global Marketing Manager, Corporations
Andersen Corporation
Kelly Aronson
Chief Information Officer
Asda
Jennie Rainford
eCommerce Development & Optimization Analyst
Atrium Health
Tom Laymon
Senior Vice President and Chief of Care Delivery Operations
Auto & General
Rebecca Wilson
Customer Experience Manager
BAC
Dianne Durman
Regional Assistant Manager of Customer Voice Programs
Bank of America
David Price
Operations and Integrations Manager
Bank of Georgia
Archil Gachechiladze
Chief Executive Officer
Banner Health
Bill Mauro
Customer Research Senior Consultant
Banorte
Claudia Ignacio
Executive Director of Customer Experience
Beeline
Liuba Sabinina
Head of CE analytics and NPS Program Manager
Benefit Cosmetics
Katie Overdevest
Senior Manager of Business Analysis
Best Western Hotels & Resorts
Michael Morton
Vice President of Member Services
Brightstar
Brian Powers
Chief Experience Officer
BSH Home Appliances
Mesut Ocalan
Global D2C Strategy Expert
Buzzback
Roisin Cook
Vice President of Operations
CA Technologies
Dayton Semerjian
GM, Global Customer Success
Canadian Automobile Association
Jeff Walker
President and CEO
Canadian City Government
Choice Hotels International
Stephen Hardenburg
Director Market and Guest Information
City Beach
Paul Downs
Chief Information Officer
Comcast
Graham Tutton
Vice President of Customer Insights
CommScope
Anne Rogers
Vice President, Digital and Operations
Constellation
CosmosDirekt
Oliver Kleine
CosmosDirekt
Counter Culture Coffee
Brett Smith
Chief Executive Officer
Cox Communications
Armand Barone
Director of Customer Experience
CVS Health
Srikant Narasimhan
VP of Enterprise Customer Experience
Del Taco
Tom Johnson
Director of Consumer Insights
Deliveroo
John White
Head Of Customer Experience
Delta Airlines
Gil West
Senior Executive Vice President and Chief Operating Officer
Dick's Sporting Goods
Miche Dwenger
Vice President Ecommerce Experience
EdTech Company
Electrolux
Denise Dobyns
Senior Manager of CRM
EnBW
Equinix
Milind Wagle
Chief Information Officer
Esler Companies
John Esler
Chief Executive Officer
ESPN
Doug Kramon
Head of Fan Support and Customer Care
Eurostar
Ryan Fox
Digital Optimization Manager
Fidelity International
Stella Creasey
Global Voice of Client Director
Four Seasons
Isadore Sharp
Founder and Chairman
Frontier Airlines
Jessica Smith
Digital Marketing Strategy Manager
Generali
Isabelle Conner
Group Chief Marketing & Customer Officer
Global Hospitality Company
Heartland Payment Systems
Kent Cissell
SVP Sales Ops
Hilton
Holiday Inn Club Vacations
Nicole Myers
Vice President, Customer Experience
HP
Anand Singh
Project Manager
HP
Mike Nash
Chief Technologist and VP of Customer Experience and Portfolio Strategy, Personal Systems
IBM
IHG
IntegraMed Fertility
Steve Ruvolo
Senior Product Manager, Clinical Applications
JOANN
Steve Miller
Senior VP Marketing & Ecommerce
Johnson & Johnson
Anthony Pacitti
IT Manager, End User Experience
Just Worldwide
Sally Udayakumar
Research Manager
LATAM
Leading Automotive Company
Leading Insurance Company
Leading Investment Management Firm
Leading Telecommunications Provider
Leading Utilities Company
Liberty Global
Rod Coleman
European Director of Customer Experience
LUX MED
Michael Dubno
CX Executive
Macy's
Terry Lundgren
CEO
Madison Square Garden
MAPFRE
César Luengo
Deputy General Manager Clients and CX
Marriott International
Adam Malamut
Chief Customer Experience Officer
MassMutual
Una Morabito
Head of Client Management, Workplace Solutions
Mazda
Masahiro Moro
President and Chief Executive Officer
Mercedes-Benz
Stephen Cannon
President & CEO
Multinational Insurance Company
Nissan
Dip Shah
Senior Manager, Global CX Optimization Lead
Noodles & Company
Kayley McMahon
Consumer Insights Manager
Noom
Gabe Strano
Customer Insights Director
Pacific Life
Rob Goodman
Vice President, Enterprise Customer Experience Office
PageGroup
PayPal
David Marcus
President
Permanent TSB
Karen Hackett
Head of People Experience
Petco
Jenny Wolski
SVP, Omni-Channel Experience
PetSmart
PEXA
Lisa Dowie
Chief Customer Officer
PLDT
Monse Vivencio del Rosario
Assistant Vice President
Plenitude
Carlo Onado
Stream Value CX Manager
Posadas
Paola Sanchez
Quality and Guest Experience Director
PŸUR
Carsten Hilbers
Director of Customer Experience, Customer Journey Management & Digital Self-Service
Rain
Kareem Mazhar
Global VP of Customer Experience
Renewal by Andersen
Adam May
Senior Communications Manager
Rent-A-Center
Joel Mussat
Chief Operating Officer
Rent-A-Center
Mark DeLembo
Director of Customer Experience
RingCentral
Noomi Codon
Senior Manager
Sage
Jim Pendergast
SVP, Global Customer Experience
Sam's Club
Tracey Brown
Chief Experience Officer
Santalucia
Paloma Paraja
Customer Experience Manager
Saskatchewan Government Insurance
Jason Nystrom
Director of Customer Experience
Schneider Electric
Sophie Grugier
SVP, Customer Satisfaction & Quality
Sephora
Kahla Broussard
VP of Retail
Silverstone
Nick Read
Commercial Director
Splacer
Lior Ash
Chief Executive Officer
Sunrise Communications
Timm Degenhardt
Chief Marketing Officer
SurfStitch
Lex Pedersen
Managing Partner
T-Mobile
Denise Vidal
Sr. Director, Frontline & Customer Experience
T-Mobile
Jeff Whitney
Senior Program Manager
Tailored Brands
Kelly Helthall
Vice President of Digital Product
Talisis
Raul Heredia
Director of CX
The LEGO Group
Conny Kalcher
Vice President of Marketing and Consumer Experiences
The Prelude Network
Lisa Duran
Chief Experience Officer
Thermo Fisher Scientific
Tory Burch
Matt Marcotte
SVP Global Retail
TUI
Helen Caron
UK and Ireland Distribution and Cruise Director
U.S. Department of Agriculture
Simchah Suveyke-Bogin
Chief Customer Experience Officer
UMB Bank
Ashok Meka
Vice President, Business Data Analytics
VIA University College
Helle Eskesen Gode
VIA Business
Victoria University
Adam Shoemaker
Vice-Chancellor
Vitality
Tammy Lowth
Head of Customer Research and Insights
Volvo
Christian Schmidt
Global Head of Consumer Experience
Walmart México
Josue Berlanga
Director of Customer Care & Customer Experience
Walmart México
Walmart México
Josue Berlanga
Director of Customer Care & Customer Experience
Washington State Department of Children, Youth & Families
Western Union
David Thompson
Chief Technology Officer
Windstream Enterprise
Bill Mutschler
Manager of the Customer Experience Analytics
XP Inc.
Guilherme Kolberg
Head of Customer Experience
YDUQS
Gustavo Sued
Director of Customer Experience
Zurich Insurance
Gabor Dani
Customer Centricity Leader
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