Case Study: Air Liquide achieves real-time 360° customer insights across 80 countries with Medallia Experience Cloud

Air Liquide - Customer Case Study

Air Liquide, a global industrial gases company with 67,000 employees across 80 countries and €20.35B in revenue, needed a real-time, 360° view of customer feedback to drive a more customer-centric B2B strategy and ensure insights reached everyone from frontline staff to top executives. To meet this challenge, Air Liquide partnered with Medallia to capture and surface the voice of the customer across its organization.

Medallia deployed Medallia Experience Cloud and the Medallia Voices™ app (desktop and mobile) to deliver deep analytics and real-time headlines on issues from invoicing to deliveries, giving executives and employees immediate, actionable insight. The Medallia solution was rolled out to an additional 20 countries in 2018, scaling listening capabilities across Air Liquide’s global footprint and empowering its workforce to act on customer feedback.

Air Liquide

Rich Jahr

Chief Customer Officer