Case Study: Multinational Insurance Company achieves higher employee engagement and 80% pulse survey response rates with Medallia

How a leading insurance company drives employee engagement with a continuous listening strategy

Multinational Insurance Company, which operates in 30 countries, struggled with an annual, bulky employee survey process that produced slow, consolidated reports and discouraged participation. To modernize its approach and get faster, actionable feedback, the company selected Medallia and its Medallia Employee Experience platform to build a continuous listening program.

Medallia helped implement short, targeted pulse surveys, integrated text analytics, and a multi-touch listening strategy covering candidate, onboarding and exit experiences; the rollout included training 1,200 people leaders in 20 sessions. The Medallia solution drove measurable improvements—pulse surveys now achieve response rates above 80%, 67% of people leaders access results, and leaders can quickly identify and act on issues (for example, system problems flagged via text analytics).