Case Study: Esler Companies achieves deep employee engagement and customer delight with Medallia

Esler Companies - Customer Case Study

Esler Companies, a privately held $300M business with 1,000 associates operating four Renewal by Andersen affiliates and a marketing engine (Telefluent Communications), wanted to embed deep employee engagement and a culture of “love” so associates would deliver an unparalleled customer experience. To gain transparency into associate and customer moments across the journey, Esler partnered with Medallia and deployed Medallia’s software platform to capture feedback and surface performance metrics.

Medallia’s solution provided visibility into how each person, department, and the company were performing, plus shared best practices that helped Esler institutionalize its “Our Thriving Circle” culture. The partnership engaged all 1,000 associates in the system and tied behaviors to measurable outcomes — including transparent performance tracking and continued community impact (Esler donates $5 per installation, totaling more than $350K annually) — with Medallia cited by CEO John Esler as a key enabler of their employee- and customer-first strategy.

Esler Companies

John Esler

Chief Executive Officer