Case Study: Canadian City Government achieves rapid COVID-19 health-protocol rollout and real-time compliance tracking with Medallia Market Research

How 3 Leading Brands Generated Strategic Insights Using Medallia Market Research

Canadian City Government needed to roll out new health protocols quickly at the start of the COVID-19 pandemic to track employee compliance and reduce infection risk. They partnered with Medallia and used the Medallia Market Research survey platform to deploy a mobile pre-shift screening initiative across their workforce.

Medallia helped the department build, launch and field the mobile screener in less than two weeks, providing real-time reporting, instant notifications for failed screenings, and dashboards for each business unit. The program delivered tens of thousands of mobile screens in the first weeks, reduced contact with shared kiosks and enabled rapid, measurable responses to potential health risks — all driven by Medallia’s platform and insights.