Case Study: Walmart México achieves real-time employee feedback and agile decision-making at scale with Medallia

Walmart Employee Excellence: Becoming More Agile At Scale

Walmart México partnered with Medallia to modernize its long-standing employee listening program. Faced with a slow, twice-yearly global survey process that took months to roll out and often yielded outdated data, Walmart México needed a way to gather timely associate feedback across markets without over-surveying employees—so it turned to Medallia’s employee experience and feedback platform.

Medallia implemented a more journey-driven, “moments that matter” approach and piloted near-real-time feedback tools (surveys, open text, chat) so local managers can act quickly. The shift has scaled broadly—on average 2.2 million associates leverage Medallia across Walmart’s 11,500+ stores—shortening rollout time from months toward instantaneous insights and improving the speed and relevance of local decisions.

Walmart México