Case Study: Splacer achieves 15%+ booking revenue growth and $360K+ annual cost savings with Medallia CX Journeys

Creating meaningful experiences throughout the customer journey

Splacer is an online marketplace that lets owners rent unique spaces for events, and it needed a way to understand exactly what clients want across multiple touchpoints so it could surface the right results. To consolidate analytics from many sources and act faster on customer signals, Splacer adopted Medallia’s CX Journeys platform.

Using Medallia CX Journeys, Splacer unified 10+ data integrations (website, Google Analytics, Facebook, Stripe, etc.) into dashboards across six customer journeys, enabling real-time intervention and advertising optimization. Medallia’s solution delivered measurable impact: over $360K in avoided infrastructure costs, 10+ integrations centralized, about 10% more bookings per month and a 15%+ increase in booking revenue per month.

Splacer

Lior Ash

Chief Executive Officer