NatWest Group achieves hyper-personalized, scalable customer communications and improved deliverability with Twilio
NatWest Group
Matthew Harwood
Head of Customer Messaging
B2B Case Studies Featuring NatWest Group as the Customer
Explore case studies featuring NatWest Group as the customer — learn how vendors and partners helped NatWest Group solve real business challenges.
Case Studies
Showing 19 Success Stories about Software and Services used by NatWest Group
NatWest Group achieves more personalized, AI-led customer service with IBM watsonx Assistant
NatWest Group
Wendy Redshaw
Chief Digital Information Officer
Empowering NatWest’s Digital Assistant for an Improved Customer Connection
NatWest Group
Zachary Greenan
Cora NLU Product Owner
NatWest Group achieves a more engaging digital employee experience with Oak Engage
NatWest Group
Alan Harris
Director of Internal Communications
NatWest Group’s Center of Excellence for eSign transforms digital business processes with electronic signatures
NatWest Group
Arora
Product Owner, Electronic Signatures Center of Excellence
NatWest Group achieves ML platform standardization and collaboration with Comet
NatWest Group achieves personalized customer experiences with Amazon Web Services
NatWest Group
Andy Mcmahon
Head of Mlops for Data Innovation
NatWest Group improves customer loyalty and speeds mortgage support with IBM watsonx Assistant
NatWest Group
MaryAnn Fleming
Head of Homebuying Services
NatWest Group reduces time-to-hire with AMS Volume Solution Transformation
NatWest Group achieves a golden thread connecting strategy to measurable outcomes with Planview Strategic Portfolio Management
NatWest Group
Steve Marjot
The Head Of Change Center Of Excellence
NatWest Group - Customer Case Study
NatWest Group
Duncan Young
Director of Business Communications
NatWest Group’s Center of Excellence for eSign transforms digital business processes with electronic signatures
NatWest Group
Vinita Nair
Platform Lead - RPA, ECM and eSign in Business Automation Service
NatWest Group achieves paperless customer journeys and 90% faster contract cycles with Adobe Acrobat Sign
NatWest Group
Vinita Nair
Platform Lead - RPA, ECM and eSign in Business Automation Service
NatWest Group achieves an additional £500k per annum with Contentsquare
NatWest Group
Nathan King
Digital Experience Manager
NatWest Group achieves reduced call handle time and improved customer satisfaction with Genesys DX
NatWest Group
Simon Johnson
Head of Digital Customer Experience
Pollinate creates award-winning NatWest Payit™ in a UK Open Banking first
NatWest Group
Jonathan Hughes
Co-Founder and President
NatWest Group - Customer Case Study
NatWest Group
Pete Coleman
Head of Service Delivery
Mobile solutions for critical event procedures
NatWest Group
Neil Galloway
Mobile Solutions Designer
NatWest Group - Customer Case Study
NatWest Group
Duncan Young
Director of Business Communications
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