Case Study: NatWest Group achieves a more engaging digital employee experience with Oak Engage

How Oak Engage transformed NatWest’s digital employee experience

NatWest Group, a major retail and commercial bank, needed to improve communication and engagement across its 80,000 employees after struggling with multiple legacy intranets and fragmented news channels. Oak Engage was brought in to create a clearer, more modern digital employee experience using its intranet and employee engagement platform.

Oak Engage implemented a personalised news feed, daily news roundup emails, and integrations with third-party tools to create a single source of truth for communications. The results included 99% monthly engagement, a 70% reduction in stories on the homepage, and an 89% newsletter sign-up rate, helping NatWest streamline communications and improve relevance for employees.

NatWest Group

Alan Harris

Director of Internal Communications