How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
Marks & Spencer
Chris Mcgrath
IT Programme Manager
B2B Case Studies Featuring Marks & Spencer as the Customer
Explore case studies featuring Marks & Spencer as the customer — learn how vendors and partners helped Marks & Spencer solve real business challenges.
Case Studies
Showing 27 Success Stories about Software and Services used by Marks & Spencer
How Marks & Spencer drove revenue growth with mParticle's real-time segmentation and personalization
Marks & Spencer
Alex Williams
Head of Online Trading & Growth
Marks & Spencer achieves near‑100% inbox placement and 20% more opens with Validity's Sender Certification
Marks & Spencer
James Howe
Email Broadcast Manager
Calling on Google Cloud for personalized customer service that’s both digital and human
Marks & Spencer
Akash Parmar
Enterprise Architect (Digital Customer Engagement)
Multinational Retailer Marks & Spencer Achieves Brand Suitability at Scale for Holiday Charity Campaign
Marks & Spencer
Katy Allison
Media Strategy Manager - Food
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer achieves rapid supply chain agility and lower TCO with Blue Yonder Luminate Planning
Marks & Spencer achieves a faster, more agile supply chain and more accurate demand forecasting with Blue Yonder’s Luminate Planning
Marks & Spencer
Matt Horwood
Chief Technology Officer
Marks & Spencer speeds up insights with Azure Synapse Analytics
Marks & Spencer
James Ferguson
Product Manager
How Britain’s most loved retailer protects its market leading position
Marks & Spencer
Karen Luff
Paid Search Manager
Marks & Spencer achieves 54% translation cost savings and faster time-to-market with TransPerfect
Marks & Spencer
Rachael Stewart
International Business Development
Marks & Spencer achieves improved global brand standards and franchise compliance with Cegid Retail Store Excellence
Marks & Spencer
Richard Russell
International Communications Manager
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
M&S Partners Up with The Intelligent Reach Product Visibility Cloud
Marks & Spencer
Laura Yuen
Performance Marketing Manager
Marks & Spencer achieves a rapid discounts relaunch and 40k+ employee registrations with Reward Gateway
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Making M&S's fashion and homewares even more accessible to online shoppers.
Marks & Spencer - Customer Case Study
Marks & Spencer
David Howell
Project Manager
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