How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
Marks & Spencer
Chris Mcgrath
IT Programme Manager
B2B Case Studies Featuring Marks & Spencer as the Customer
Explore case studies featuring Marks & Spencer as the customer — learn how vendors and partners helped Marks & Spencer solve real business challenges.
Case Studies
Showing 27 Success Stories about Software and Services used by Marks & Spencer
How Marks & Spencer drove revenue growth with mParticle's real-time segmentation and personalization
Marks & Spencer
Alex Williams
Head of Online Trading & Growth
Marks & Spencer sees incremental gains in inbox placement leading to higher engagement and more sales
Marks & Spencer
James Howe
Email Broadcast Manager
Calling on Google Cloud for personalized customer service that’s both digital and human
Marks & Spencer
Akash Parmar
Enterprise Architect (Digital Customer Engagement)
Multinational Retailer Marks & Spencer Achieves Brand Suitability at Scale for Holiday Charity Campaign
Marks & Spencer
Katy Allison
Media Strategy Manager - Food
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer Maximizes Agility via Cloud-Based Planning
Blue Yonder Completes Strategic Project to Support M&S Clothing & Home
Marks & Spencer
Matt Horwood
Chief Technology Officer
Marks & Spencer speeds up insights with Azure Synapse Analytics
Marks & Spencer
James Ferguson
Product Manager
How Britain’s most loved retailer protects its market leading position
Marks & Spencer
Karen Luff
Paid Search Manager
Translations.com helps Marks & Spencer (M&S) cut translation costs by 54%
Marks & Spencer
Rachael Stewart
International Business Development
StorIQ gives Marks & Spencer International the tools to improve brand standards and compliance across their global store portfolio
Marks & Spencer
Richard Russell
International Communications Manager
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
M&S Partners Up with The Intelligent Reach Product Visibility Cloud
Marks & Spencer
Laura Yuen
Performance Marketing Manager
Retailer rebrands discounts platform in just six months, offering tailored options to ensure relevance for diverse set of employees
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Making M&S's fashion and homewares even more accessible to online shoppers.
Marks & Spencer - Customer Case Study
Marks & Spencer
David Howell
Project Manager
No matching case studies
