Case Study: Marks & Spencer achieves improved global brand standards and franchise compliance with Cegid Retail Store Excellence

StorIQ gives Marks & Spencer International the tools to improve brand standards and compliance across their global store portfolio

Marks & Spencer (M&S International) is a British retailer operating own-label Food, Clothing & Home businesses from 1,519 stores in 62 countries. To improve brand standards and compliance across its global franchise portfolio, M&S International moved beyond an intranet and adopted StorIQ from Cegid Retail Store Excellence to replace core file-sharing and centralize partner communications.

Cegid Retail Store Excellence implemented StorIQ’s communication, task-management and photo‑sharing tools and supported rollout via its Customer Success team, giving M&S improved visibility and control over franchise operations. The solution streamlined retail processes across M&S’s international footprint and dramatically improved compliance and partner communication across 62 countries and 1,519 stores.

Marks & Spencer

Richard Russell

International Communications Manager