Vertexone B2B Case Studies & Customer Successes

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, they capitalize on their deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, they empower their customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

Case Studies

Showing 25 Vertexone Customer Success Stories

Leveraging AMI Consumption Data and Targeted Communications with Athens-Clarke County, GA

Athens-Clarke, County, GA

Laurie Loftin

Water Conservation Coordinator

Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services

Bullhead City

Robert Drexler

Financial Administrator

Empowering Customers with Data Insights and a Cohesive Digital Experience

City of Billings

Christina Fox

Utility Business Manager

Right-Sizing Budgets with Analytics

City of Greeley

Ruth Quade

Water Conservation Coordinator

Building a Bridge to AMI

City of West Jordan

Craig Frisbee

Utility Director

The City of Wylie Increases Self-Service Adoption with Customer-Centric Digital Billing and Payment Solution

City of Wylie

Emily Chaney

AMI Analyst

Unprecedented 12-Month Cloud CIS Implementation to Save DC Water $22 Million

DC Water

Charles Kiely

Assistant General Manager

Targeting Revenue Leakage with Advanced Analytics DC Water Case Study

DC Water

Lauren Preston

Director Customer Care

Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA

EPCOR

Sarah Skaggs

Director of Customer Care

EPCOR USA Plans Customer Service Excellence with CIS Essentials

EPCOR

Sarah Skaggs

Director of Customer Care

Vertex turns Florida utility’s focus from infrastructure to customers

Florida utility

Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

Hendersonville

Marty Fellers

Information Technology Manager

Embracing Digital Messaging

Indian Wells Valley Water District

Jason Lillion

Operations Manager

JEA - Customer Case Study

JEA

Simplifying Crisis Communications

Laguna Madre Water District

Eduardo Salazar

Director Of Finance

Lee County - Customer Case Study

Lee County

Paul Flores

Certified Scrum Master

MSD and Vertex Tackle a Bad Debt Problem with Predictive Analytics

Metropolitan St. Louis Sewer District

Jan Zimmerman

Director of Finance

Powering Leak Alerts with AMI

Park City Water Department

Jason Christensen

Water Conservation It Coordinator

Pinellas County Utilities Goes Live with VertexOne CIS Enterprise and Customer Advantage in Only 7 Months

Pinellas County Utilities

Georges Gonzalez

Director of Customer Services

PSE and Vertex Tackle Energy Efficiency Enrollment with Predictive Analytics

Puget Sound Energy

Jeff Tripp

Manager, Residential Energy Management

Enhancing Engagement Digitally

Santa Margarita Water District

Nate Adams

Water Efficiency Administrator

Conserving Resources by Removing Friction in the Payment Process

Soquel Creek Water District

Valerie Spaugh

Customer Service Supervisor

Real Cost and Time Savings from Closed-Loop Automated Leak Detection, Alerting and Resolution

South Tahoe Public Utility District

Jessica Henderson

Customer Service Specialist

TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

TriSummit Utilities

Mike Stock

AUI Vice President, Financial Services & Regulatory Affairs

Digitizing Manual Staff Processes

Village of Glenview

Jody Ruiz

Resolution Center Supervisor

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