Vertexone

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, they capitalize on their deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, they empower their customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

Case Studies

Showing 25 Vertexone Customer Success Stories

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Leveraging AMI Consumption Data and Targeted Communications with Athens-Clarke County, GA

Athens-Clarke, County, GA logo

Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services

Bullhead City logo

Empowering Customers with Data Insights and a Cohesive Digital Experience

City of Billings logo

Right-Sizing Budgets with Analytics

City of Greeley logo

Building a Bridge to AMI

City of West Jordan logo

The City of Wylie Increases Self-Service Adoption with Customer-Centric Digital Billing and Payment Solution

City of Wylie logo

Unprecedented 12-Month Cloud CIS Implementation to Save DC Water $22 Million

DC Water logo

Targeting Revenue Leakage with Advanced Analytics DC Water Case Study

DC Water logo

Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA

EPCOR logo

EPCOR USA Plans Customer Service Excellence with CIS Essentials

EPCOR logo

Vertex turns Florida utility’s focus from infrastructure to customers

Florida utility logo

Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

Hendersonville logo

Embracing Digital Messaging

Indian Wells Valley Water District logo

JEA - Customer Case Study

JEA logo

Simplifying Crisis Communications

Laguna Madre Water District logo

Lee County - Customer Case Study

Lee County logo

MSD and Vertex Tackle a Bad Debt Problem with Predictive Analytics

Metropolitan St. Louis Sewer District logo

Powering Leak Alerts with AMI

Park City Water Department logo

Pinellas County Utilities Goes Live with VertexOne CIS Enterprise and Customer Advantage in Only 7 Months

Pinellas County Utilities logo

PSE and Vertex Tackle Energy Efficiency Enrollment with Predictive Analytics

Puget Sound Energy logo

Enhancing Engagement Digitally

Santa Margarita Water District logo

Conserving Resources by Removing Friction in the Payment Process

Soquel Creek Water District logo

Real Cost and Time Savings from Closed-Loop Automated Leak Detection, Alerting and Resolution

South Tahoe Public Utility District logo

TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

TriSummit Utilities logo

Digitizing Manual Staff Processes

Village of Glenview logo

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