Vertexone B2B Case Studies & Customer Successes

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, they capitalize on their deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, they empower their customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

Case Studies

Showing 25 Vertexone Customer Success Stories

Athens-Clarke County boosts leak detection and water conservation with VertexOne WaterSmart

Athens-Clarke, County, GA

Laurie Loftin

Water Conservation Coordinator

Bullhead City achieves seamless utility transition and improved customer experience with VertexOne

Bullhead City

Robert Drexler

Financial Administrator

Empowering Customers with Data Insights and a Cohesive Digital Experience

City of Billings

Christina Fox

Utility Business Manager

City of Greeley achieves improved budget compliance and 4.1% water-use efficiency with Vertexone's WaterSmart analytics

City of Greeley

Ruth Quade

Water Conservation Coordinator

City of West Jordan achieves a seamless AMI upgrade and improved customer engagement with Vertexone

City of West Jordan

Craig Frisbee

Utility Director

City of Wylie increases self-service adoption with InvoiceCloud

City of Wylie

Emily Chaney

AMI Analyst

DC Water achieves $22M in savings with VertexOne Cloud CIS after 12‑month implementation

DC Water

Charles Kiely

Assistant General Manager

DC Water achieves revenue protection and uncovers lost revenue with VertexOne

DC Water

Lauren Preston

Director Customer Care

EPCOR achieves 95% customer satisfaction and 18% call volume reduction with VertexOne Customer Advantage

EPCOR

Sarah Skaggs

Director of Customer Care

EPCOR achieves 95% customer satisfaction and 18% fewer calls with VertexOne CIS Essentials

EPCOR

Sarah Skaggs

Director of Customer Care

a florida utility achieves improved customer service and secure hosted CIS with VertexOne and SAP

Florida utility

Hendersonville achieves 50% fewer late/delinquent payments and saves up to 30 customer service hours per week with VertexOne WaterSmart

Hendersonville

Marty Fellers

Information Technology Manager

Indian Wells Valley Water District achieves rapid emergency outreach and 86.5% engagement with Vertexone's Group Messenger

Indian Wells Valley Water District

Jason Lillion

Operations Manager

JEA achieves targeted customer engagement and cost savings with Vertexone's customer segmentation and ML solution

JEA

Laguna Madre Water District achieves 260% increase in customer reach for emergency notifications with Vertexone's WaterSmart Group Messenger

Laguna Madre Water District

Eduardo Salazar

Director Of Finance

Lee County Utilities cuts lobby traffic and reduces call wait times with Vertexone Customer Advantage

Lee County

Paul Flores

Certified Scrum Master

Metropolitan St. Louis Sewer District achieves 69% reduction in bad debt provision and 30% increase in collections with Vertexone

Metropolitan St. Louis Sewer District

Jan Zimmerman

Director of Finance

Park City Water Department achieves real-time leak detection and increased customer engagement with Vertexone (WaterSmart)

Park City Water Department

Jason Christensen

Water Conservation It Coordinator

Pinellas County Utilities achieves rapid cloud-based CIS deployment and 100% remote go-live with VertexOne

Pinellas County Utilities

Georges Gonzalez

Director of Customer Services

Puget Sound Energy boosts program enrollment 70% and cuts cost per enrollment 40% with VertexOne predictive analytics

Puget Sound Energy

Jeff Tripp

Manager, Residential Energy Management

Santa Margarita Water District achieves 50% event attendance increase with Vertexone's WaterSmart Group Messenger

Santa Margarita Water District

Nate Adams

Water Efficiency Administrator

Soquel Creek Water District achieves streamlined payments and $3,000/month savings with Vertexone

Soquel Creek Water District

Valerie Spaugh

Customer Service Supervisor

South Tahoe Public Utility District achieves major cost and time savings with VertexOne WaterSmart automated leak detection, alerting and resolution

South Tahoe Public Utility District

Jessica Henderson

Customer Service Specialist

TriSummit Utilities achieves unified customer service and regulatory compliance with VertexOne's SAP S/4HANA-based VXenterprise

TriSummit Utilities

Mike Stock

AUI Vice President, Financial Services & Regulatory Affairs

Village of Glenview achieves faster leak alerts, staff time savings and 20% Customer Portal sign-ups with Vertexone (WaterSmart)

Village of Glenview

Jody Ruiz

Resolution Center Supervisor

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