Case Study: Soquel Creek Water District achieves streamlined payments and $3,000/month savings with Vertexone

Conserving Resources by Removing Friction in the Payment Process

Soquel Creek Water District, a public agency serving nearly 41,000 residents, struggled with an inefficient billing and payment platform that caused system glitches, delayed collections, increased processing costs, and heavy staff workloads. To address these challenges they turned to Vertexone and its user-friendly true‑SaaS digital billing and payment solution to provide more reliable self-service and payment options for customers.

Vertexone’s implementation removed friction in the payment process, integrating seamlessly with the district’s customer portal and enabling easier self‑service. The district saw a 144% increase in electronic adoption, 261% growth in AutoPay enrollment, a 47% rise in paperless enrollment, a 10% drop in mailed checks, and more than $3,000 saved per month in operational expenses, along with higher customer satisfaction and reduced staff manual work.

Soquel Creek Water District

Valerie Spaugh

Customer Service Supervisor