Alorica B2B Case Studies & Customer Successes

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Alorica focus is on creating insanely great experiences for customers—online, on the phone and through social media. They approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.

Case Studies

Showing 25 Alorica Customer Success Stories

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Fortune 50 Financial Services Company boosts sales and revenue with Alorica

High-End American Retailing Company achieves record launch success with Alorica customer care solutions

Large Media and Broadcasting Company boosts customer reconnects with Alorica

Largest Combination Utility Providing Company boosts collections revenue with Alorica

Largest Domestic Airlines improves customer support and cuts costs with Alorica

Largest Home Warranty Company achieves rapid offshore launch and 98.3% retention with Alorica

Leading Automotive Manufacturing Company improves customer experience and first call resolution with Alorica

Leading Consumer Electronics Retailing Company improves technical support and NPS with Alorica's universal agent solution

Leading Financial Service Providing Company boosts loyalty program enrollment and service levels with Alorica

Leading Global Return Policy Retailing Company reduces product returns with Alorica

Leading Health Insurance Company boosts conversion and enrollment with Alorica

Leading Massachusetts Community improves billing and collections performance with Alorica

Leading Pharmacy Benefits Managing Company achieves rapid Prior Authorization scaling with Alorica

Leading Pharmacy Providing Company boosts prescription conversions with Alorica

Major Car Rentaling Company boosts loyalty activations and profits with Alorica predictive analytics

Major Communications Providing Company achieves higher customer satisfaction and millions in savings with Alorica

Major Consumer Electronics Manufacturing Company boosts CX and efficiency with Alorica

Major Consumer Electronics Manufacturing Company achieves millions in savings with Alorica

Major Pharmacy Benefit Management Company boosts sales and ROI with Alorica’s predictive scoring model

Major Retail Pharmacy Providing Company achieves 62% compliance improvement with Alorica microlearning

Multinational Leader In Technology And Consumer Electronics Company achieves continuous innovation and cost savings with Alorica

Nation’s Leading Energy Producer and Transporter Improves Customer Service and Cuts Costs with Alorica

New Economy Company scales customer support and boosts performance with Alorica

North American Automotive Manufacturing Company achieves better engagement and record CSAT with Alorica

Oregon Health & Science University improves patient billing and satisfaction with Alorica

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