Case Study: Leading Pharmacy Benefits Managing Company achieves rapid Prior Authorization scaling with Alorica

Leading Pharmacy Benefits Managing Company - Customer Case Study

Leading Pharmacy Benefits Managing Company, a leading Pharmacy Benefits Manager, needed help handling increasing Prior Authorization volumes and a rapid expansion of pharmacy support. To meet demand, the company turned to Alorica for pharmacy staffing and operational support, including recruiting and training more than 500 Pharmacy Technicians and 200 Registered Pharmacists in just two months.

Alorica designed a multi-site, multi-state solution that addressed licensing, compliance, recruiting, training, and secure work-at-home deployment for pharmacists. The program reduced travel and training costs, launched before peak season, standardized onboarding, and delivered strong quality results, with average Quality Compliance reaching 99.9% across all sites.