Case Study: Major Retail Pharmacy Providing Company achieves 62% compliance improvement with Alorica microlearning

Major Retail Pharmacy Providing Company - Customer Case Study

Major Retail Pharmacy Providing Company partnered with Alorica after noticing slipping prescription fulfillment compliance across millions of daily customer prescriptions. The highly regulated environment made the issue especially urgent, with risks including financial loss and medication abuse. The company needed a learning intervention that would improve compliance while keeping a largely Millennial workforce engaged and focused.

Alorica implemented a customized microlearning solution: a short, animated 10-minute training video focused on client-specific process fixes, customer verification, and compliance expectations. The approach delivered strong results, with pilot-site compliance reaching 96% to goal 60 days after training, outperforming non-pilot sites by up to 62%, reducing retraining time by as much as 80% per employee, and cutting development costs by 50%. Alorica also integrated the microlearning content into new-hire training, helping agents retain up to 20% more information than with traditional methods.