Case Study: DC Water achieves revenue protection and uncovers lost revenue with VertexOne

Targeting Revenue Leakage with Advanced Analytics DC Water Case Study

DC Water engaged VertexOne to rule out revenue leakage from theft, uncollected or unbilled charges as capital project costs rose. VertexOne applied its Revenue Protection Analytics / Lost Revenue Analysis to examine meter-to-cash data, processes and controls and provide a data-backed assessment of potential revenue loss.

VertexOne combined stakeholder interviews, a detailed meter-to-cash process review, data preparation and a customized analytical model (segmentation, trend, peer-to-peer and longitudinal analyses) to prioritize fixes. The study produced 23 recommendations, identified 0.45% of annual revenue as potential lost revenue, 0.54% as at-risk, flagged 5.24% of accounts for further investigation, and prompted DC Water to form a cross-functional team, replace 140 large meters and approve replacing 15,000 meters/MTUs.

DC Water

Lauren Preston

Director Customer Care