Case Study: DC Water achieves $22M in savings with VertexOne Cloud CIS after 12‑month implementation

Unprecedented 12-Month Cloud CIS Implementation to Save DC Water $22 Million

DC Water, the utility serving Washington, D.C. (680,000 residents, 135,000 meters monitored), needed to replace an obsolete on‑premise CIS, roll out a modern customer self‑service portal and mobile access, update field work management, bring meter‑to‑cash tasks back in‑house, and replace 90,000 AMI meters — all with robust security and a compressed 12‑month timeline. After evaluating 18 proposals, DC Water selected Vertexone’s SaaS CIS (built on the SAP platform) to meet these requirements.

Vertexone used a “design‑by‑exception” and iterative SaaS implementation to deliver the customer portal in six months and the full CIS, billing/presentment, and mobile field work management within the 12‑month goal, on time and on budget. The deployment had zero priority‑1 defects at go‑live and is projected to save DC Water about $22 million over seven years, with immediate gains including $329K annual back‑office savings, $1M+ reduction in meter operations personnel costs, a 10% reduction in exceptions, 14% fewer billing calls and a 10% improvement in speed‑to‑answer; Vertexone will continue to support ongoing upgrades and analytics.

DC Water

Charles Kiely

Assistant General Manager