Case Study: a florida utility achieves improved customer service and secure hosted CIS with VertexOne and SAP

Vertex turns Florida utility’s focus from infrastructure to customers

a florida utility serving about 150,000 customers faced an aging COBOL mainframe CIS that was inefficient, required manual work, and limited customer service capabilities; they chose SAP’s CIS and engaged Vertexone to implement, host, and manage the new system.

Vertexone hosted the SAP CIS (primary data center in Dallas with a Sunnyvale backup) and provided application, infrastructure and support services with SLAs and regular updates; the utility gained stronger security, predictable costs, and operational improvements—standard reports that once took days now run in hours, read adjustments post in one day instead of five, collections and customer interactions improved, and staff were freed to focus on customers.

Florida utility