Case Study: Athens-Clarke County boosts leak detection and water conservation with VertexOne WaterSmart

Leveraging AMI Consumption Data and Targeted Communications with Athens-Clarke County, GA

Athens-Clarke County, GA’s Public Utilities Department needed a better way to make sense of newly installed AMI water consumption data and turn it into clear, useful guidance for customers. Working with VertexOne, the utility looked for a solution that could improve water conservation, surface actionable insights, and help customers understand their usage through easier-to-digest information and social comparisons.

VertexOne implemented the WaterSmart platform, giving Athens-Clarke County tools for leak alerts, bill forecasting, personalized recommendations, and multi-channel customer communications. The results included 109,040 leaks detected in 12 months, a 52% engagement rate on leak alerts, more than 38,000 targeted communications sent, and 100% positive customer feedback on the leak alert system, helping drive better conservation, satisfaction, and operational efficiency.

Athens-Clarke, County, GA

Laurie Loftin

Water Conservation Coordinator