Case Study: City of West Jordan achieves a seamless AMI upgrade and improved customer engagement with Vertexone

Building a Bridge to AMI

City of West Jordan, Utah, a rapidly growing municipality that manages over 23,000 water meters (including roughly 3,000 commercial accounts), needed to accelerate conservation and meet a wholesale provider’s 25% reduction goal by 2025. With an existing 3G AMR system but limited capital to fully upgrade to AMI, the city sought a cost-conscious way to provide customers real‑time usage data and leak alerts; they engaged Vertexone along with Master Meter and WaterSmart to pursue a solution using Master Meter’s Allegro AMI hardware and WaterSmart’s customer engagement platform.

Vertexone helped the city implement a phased, 5‑year “Bridge to AMI” program: Master Meter upgraded the metering infrastructure to 4G Allegro AMI and ensured billing-software compatibility while WaterSmart provided analytics, leak notifications, and a customer portal for all 23,000 accounts ahead of full AMI deployment. The coordinated approach delivered a smooth transition with no billing disruption, secured City Council approval through budget-friendly phasing, improved customer service, enabled remote reads and 15‑minute consumption reporting once AMI is deployed, and supported measurable engagement (23,000 accounts on the WaterSmart platform and WaterSmart‑reported customer satisfaction gains of more than 35%).

City of West Jordan

Craig Frisbee

Utility Director