QuestBack B2B Case Studies & Customer Successes

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Questback is the global leader in building employee and customer loyalty through feedback. We were founded on the simple premise that every human being matters and capturing their wisdom will help your organization succeed. People matter - whether they’re your customers, your employees or your market research community. Yet while technology has made it easier to engage, how much time do we really spend listening and taking action? Are we nurturing real human connections and building mutual trust? Or are we simply paying lip-service, sacrificing credibility as a direct result? These challenges are eroding loyalty between companies, their employees and their customers. At Questback, we go beyond surveys. We’re here to help you reach out, gather insight through meaningful dialogue and take action. All of this helps build loyalty with employees and customers to improve your most important relationships, and move your business forward. We have over 5000 customers in over 50 countries, including a third of the Forbes 100. As our customers attest, the best insight is foresight. With Questback, engage, listen and act. To learn more or schedule a demo, go to www.questback.com.

Case Studies

Showing 28 QuestBack Customer Success Stories

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Bank Austria builds the "Bank of the Future" with QuestBack

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Boden achieves unified CX and EX feedback with QuestBack

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Confederation of Finnish Industries - Customer Case Study

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Danfoss achieves 77% response rate and deeper, actionable employee insight with QuestBack

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Decision Technology achieves faster, lower-cost, scalable behavioral research with QuestBack

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Egon Restaurant achieves real-time NPS-driven customer experience improvements with QuestBack

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FHF is measuring results from research initiatives with Questback

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GESIS Panel achieves a free, fast, representative research panel for academics with QuestBack

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Handelsbanken - Customer Case Study

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Hilti achieves increased customer satisfaction and greater loyalty with QuestBack

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How they use data collection to respond quickly in an ever-changing work environment

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Läxhjälpen - Customer Case Study

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How a Leading Telecommunication Provider Improves Employee Satisfaction

Nespresso achieves faster, deeper customer insights with QuestBack

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Northern Devon Healthcare NHS Trust achieves stronger staff engagement for 4,500 people across 1,500 square miles with QuestBack

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Oriflame - Customer Case Study

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RAG Aktiengesellschaft achieves cultural transformation and improved leadership quality with QuestBack

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Randstad Germany gains customer and employee insight and becomes an internal survey specialist with QuestBack

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Respondi achieves rapid growth with QuestBack's scalable, cost-efficient EFS platform

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RSA achieves cultural change, richer employee insight and 40% cost savings with QuestBack

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Scania - Customer Case Study

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Sky Deutschland achieves award‑winning customer service and 80% query resolution with Questback EFS

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Somerset Partnership NHS Trust achieves enhanced staff and patient engagement with QuestBack

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SOS Barnbyar - Customer Case Study

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Swiss International Air Lines (SWISS) achieves real-time customer insights and 30% cost savings with QuestBack

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Touchstone Research achieves faster, more innovative competitive insight with Questback

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Unipark (academic program customer) achieves rapid user growth and improved self-service support with QuestBack (solution provider)

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University of Gävle achieves 40% reduction in bullied students with QuestBack

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