Case Study: SOS Barnbyar achieves data-driven client welfare insights with QuestBack

SOS Barnbyar - Customer Case Study

SOS Barnbyar, an organization working to improve the welfare of families with children in Finland and other countries, needed a better way to measure the impact of its services. When development manager Hannu Rusama joined in 2017, the group lacked reliable data and needed a way to collect sensitive client feedback quickly and anonymously. QuestBack was chosen to help address this challenge with a measurement and survey solution.

QuestBack worked with SOS Barnbyar to build a data model for analyzing multiple welfare components and to turn client feedback into usable information for daily operations. The solution enabled quick, anonymous surveys without adding burden to employees, making results easier to analyze and share across the organization. As a result, SOS Barnbyar gained more data-based measurability of its services and clearer indicators of progress.

SOS Barnbyar

Hannu Rusama

SOS Barnbyar