Case Study: Kela achieves faster, more efficient data collection with QuestBack

How they use data collection to respond quickly in an ever-changing work environment

Kela, the Social Insurance Institution of Finland, uses QuestBack to collect data from customer groups, work units, and stakeholders so it can improve its services and operations. Its challenge was managing continuing surveys, where editing and updating processes took significant time and effort.

With QuestBack Essentials, Kela streamlined survey and form management, making the process more coherent and efficient. The result was faster data collection and quicker action on insights, helping Kela respond more effectively in a changing work environment.

Kela

Petra Niilola

Head of Data Collecting