Tokopedia achieves 30% fewer repeat contacts and 10% higher CSAT with Genesys Cloud CX
Tokopedia
Rudy Dalimunthe
Senior Vice President of Customer Excellence
B2B Case Studies Featuring Tokopedia as the Customer
Explore case studies featuring Tokopedia as the customer — learn how vendors and partners helped Tokopedia solve real business challenges.
Case Studies
Showing 21 Success Stories about Software and Services used by Tokopedia
Intel and Google Cloud enable Tokopedia to provide streaming video transaction facilities for its merchants and buyers
Tokopedia
Widjanarko Eko Djatmiko Adi
Head of Engineering
Tokopedia Automates Incident Response and Sees Greater Engineer Accountability With PagerDuty
Tokopedia
Rajesh Gopala Krishnan
AVP of Engineering Productivity
Tokopedia goes from monolith to microservices to support 7+ million entrepreneurs and 90+ million monthly active users
Tokopedia
Rajesh Gopala Krishnan
AVP of Engineering Productivity
Tokopedia achieves and maintains >99% page loads, improves mobile user experience with Embrace
Tokopedia
Rico Harisin
Head of Engineering
Tokopedia Reliably Connects Millions of Businesses in Indonesia to the Digital Economy with AWS
Tokopedia
Vijay Patil
Vice President of Engineering
How Tokopedia Achieved a 10x Smarter Search Experience Using Milvus
Tokopedia
Rahul Yadav
Software Engineer
Tokopedia achieves faster contract turnaround and 100% contract visibility with Icertis
Tokopedia
Donny Fadilah
Head of Corporate Legal
Tokopedia Building a powerful new address validation platform with Google Maps Platform
Tokopedia
Edwin Hartanto Mailoa
AVP of Logistics
Tokopedia Scaling to accommodate major shopping events with Google Kubernetes Engine
Tokopedia
Tahir Hashmi
Vice President of Engineering
Scaling to accommodate major shopping events with Google Kubernetes Engine
Tokopedia
Tahir Hashmi
Vice President of Engineering
Tokopedia - Customer Case Study
Tokopedia achieves end-to-end observability to maintain e-commerce pole position
Tokopedia
Ryan de Melo
Vice President of Engineering
Tokopedia delivers a frictionless, secure shopping experience for the over 90 million monthly active users in its ecosystem
Tokopedia achieves 90% decision‑maker enablement and boosted conversions with Tableau Software
Tokopedia
Victor Setya
Head of Analytics
Tokopedia achieves faster financial closes and more productive HR with Workday
Tokopedia
Peter Budisantoso
Head of Internal Control and Audit
Tokopedia achieves 3x app downloads and 30% reduction in misattributed transactions with Branch
Tokopedia
Prashant Mahajan
Product Marketing Manager
Tokopedia achieves 60% improvement in first-month user retention with MoEngage
Tokopedia
Holy Theodore
Senior Digital Marketing Strategist
Tokopedia boosts mobile performance with AMP and PWA
Tokopedia
Anton Saputro
Product Lead for Mobile Web
Tokopedia - Customer Case Study
Tokopedia
Ignasius Igor Irendy
Internet Marketing Lead
Tokopedia - Customer Case Study
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