Case Study: Tokopedia achieves faster contract turnaround and 100% contract visibility with Icertis

Tokopedia Unleashes the Power of Contract Intelligence to Accelerate Business and Support Hypergrowth

Tokopedia, Indonesia’s largest marketplace platform, faced a contracting bottleneck during rapid hypergrowth: thousands of new contracts a month were created and managed in disconnected systems, leaving its 16-person legal team buried in manual work, lacking visibility into negotiations and contract terms, and struggling to prevent slippage and SLA risk.

Tokopedia implemented the Icertis Contract Intelligence platform to standardize and automate buy- and sell-side contracting, integrate with ERP/CRM/e-signature and Workday, and support multiple languages. The rollout automated 44 contract types across 53 templates, cut turnaround for key agreements from three business days to one, and delivered full contract visibility, enabling enterprise adoption and shifting legal from manual processor to system supervisor.

Tokopedia

Donny Fadilah

Head of Corporate Legal