Case Study: Tokopedia achieves >99% page load completion and faster issue resolution with Embrace

Tokopedia achieves and maintains >99% page loads, improves mobile user experience with Embrace

Tokopedia, one of Indonesia’s largest e-commerce marketplaces, was struggling to go beyond basic crash reporting as its mobile app grew in scale and complexity. The team needed better visibility into page load completion, user experience, and MTTR, so they turned to Embrace for mobile observability beyond free, basic tooling.

Using Embrace’s unsampled mobile data, User Session Timeline, App Performance, Alerting, and Custom Dashboards, Tokopedia gained deeper insight into user behavior and app health. Embrace helped Tokopedia maintain more than 99% page load completion, improve mobile user experience, reduce mean-time-to-resolution, and speed beta-to-production release cycles.

Tokopedia

Rico Harisin

Head of Engineering