House of Fraser - Customer Case Study
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
B2B Case Studies Featuring House of Fraser as the Customer
Explore case studies featuring House of Fraser as the customer — learn how vendors and partners helped House of Fraser solve real business challenges.
Case Studies
Showing 20 Success Stories about Software and Services used by House of Fraser
House of Fraser - Customer Case Study
We led House of Fraser's customer-centric restructure, readying for 50% online sales
House of Fraser
Andy Harding
Chief Customer Officer
House of Fraser achieves simplified, modern analytics and 48% fewer reports with Strategy
House of Fraser
Julian Burnett
CIO
House of Fraser - Customer Case Study
House of Fraser - Customer Case Study
House of Fraser - Customer Case Study
House of Fraser launches interactive catalogues
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
House of Fraser revolutionises the retail space with the launch of a new iOS app that combines loyalty with a fully transactional multichannel app
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
House of Fraser launches first Android app on the Poq platform
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
House of Fraser achieves 908 Christmas stories and boosts online customer engagement with Bazaarvoice Stories
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
House of Fraser achieves reduced operational costs and improved click & collect and delivery recovery with dotdigital SMS
House of Fraser achieves a seamless, scalable omnichannel customer experience with Microsoft Azure
House of Fraser enriches in store and online customer experience using Azure cloud
House of Fraser
Paul Mason
Director of Architecture and Assurance
Retailer Revitalizes Multichannel and In-Store Shopping Experience with Support Savings
House of Fraser
Neal Johnson
Director of IT Service and Operations
House of Fraser - Customer Case Study
House of Fraser
Madeleine Melson
Director of Customer Insight
Enabling premium shopping to be a premium digital experience
House of Fraser
Julian Burnett
CIO
House of Fraser - Customer Case Study
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
House of Fraser achieves higher online sales and customer satisfaction with iAdvize
House of Fraser
Scott Bain
Head of Contact Centre Operations
Satisfaction Analytics are the Cornerstone of Improving Customer Experience at House of Fraser
House of Fraser
Sarah Connor
Head of Customer Experience
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