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Visit WebsiteA Real Time Voice Of Customer Platform Giving Businesses A Competitive Advantage
ANZ
Jack Welsh
ANZ
Touchpoint Group
Touchpoint Group is ISO 27001 certified. All their platforms are tested and audited against the highest security standards worldwide. Touchpoint Group offers solutions designed to drive consumer acquisition and engagement, improve business performance and create stakeholder advocacy for B2C enterprise companies in financial services, insurance, telecommunications, retail and more.
Case Studies
Showing 20 Touchpoint Group Customer Success Stories
How TouchpointMX Created an Agile Working Environment in a Large Enterprise Organisation
ANZ
Fonterra - Customer Case Study
Fonterra
Fujifilm - Customer Case Study
Fujifilm
Improve Customer Experience, Decrease Churn & Drive Revenue Using TouchpointCX
General Insurance Company
Streamlining website functionality to retain customers and increase site engagement
Green Cross Health
Sarah Crawford
Digital Marketing Lead
How VoC feedback analyses helps detect and prevent customer churn
Hastings Direct Services Ltd.
Insurance Brand - Customer Case Study
Insurance Brand
Leverage customer feedback and gain greater insights into mobile app performance
JPMorgan Chase & Co.
How COVID-19 Helped Refocus Customer Communications
Kings Plant Barn
How insights hidden in a tier 1 bank's data allowed them to uncover the source of an NPS decline
Large Tier 1 Bank
How The Perfect Storm Led To A Logistics Company Sidelining Customer Feedback
Logistics Company
How automated coding delivers fast, powerful results for Market Research Agencies
Market Research Agency
Mercury Energy - Customer Case Study
Mercury Energy
Bringing Together Digital Data, Engagement & Interactions to Improve Customer Experience
New Zealand's Largest Retailer
Driving profitable engagement with email marketing
Paper Plus Group
Proving return on investment with email marketing for bricks-and-mortar businesses
Retail B2C Company
How to Increase Sales With A Bespoke Rewards Program
Samsung
Hayden White
Product Manager
How a Tier 1 Bank identified the root cause of a 19 point NPS drop in 24 hours
Tier 1 Bank
Uncovering the root cause of issues plaguing Walmart’s eCommerce platform during Covid-19 lockdowns
Walmart
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