Touchpoint Group B2B Case Studies & Customer Successes

Touchpoint Group is ISO 27001 certified. All their platforms are tested and audited against the highest security standards worldwide. Touchpoint Group offers solutions designed to drive consumer acquisition and engagement, improve business performance and create stakeholder advocacy for B2C enterprise companies in financial services, insurance, telecommunications, retail and more.

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Touchpoint Group B2B Case Studies & Customer Successes

Case Studies

A Real Time Voice Of Customer Platform Giving Businesses A Competitive Advantage

How TouchpointMX Created an Agile Working Environment in a Large Enterprise Organisation

Fonterra - Customer Case Study

Fujifilm - Customer Case Study

Improve Customer Experience, Decrease Churn & Drive Revenue Using TouchpointCX

Streamlining website functionality to retain customers and increase site engagement

How VoC feedback analyses helps detect and prevent customer churn

Insurance Brand - Customer Case Study

Leverage customer feedback and gain greater insights into mobile app performance

How COVID-19 Helped Refocus Customer Communications

How insights hidden in a tier 1 bank's data allowed them to uncover the source of an NPS decline

How The Perfect Storm Led To A Logistics Company Sidelining Customer Feedback

How automated coding delivers fast, powerful results for Market Research Agencies

Mercury Energy - Customer Case Study

Bringing Together Digital Data, Engagement & Interactions to Improve Customer Experience

Driving profitable engagement with email marketing

Proving return on investment with email marketing for bricks-and-mortar businesses

How to Increase Sales With A Bespoke Rewards Program

How a Tier 1 Bank identified the root cause of a 19 point NPS drop in 24 hours

Uncovering the root cause of issues plaguing Walmart’s eCommerce platform during Covid-19 lockdowns

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