parcelLab B2B Case Studies & Customer Successes

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parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Case Studies

Showing 36 parcelLab Customer Success Stories

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11teamsports boosts revenue and basket size with parcelLab

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11teamsports boosts revenue and basket size with parcelLab

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Bergzeit reduces WISMO inquiries with parcelLab

Bergzeit logo

Bergzeit reduces WISMO inquiries with parcelLab

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Berlin Brands Group achieves 24% fewer customer service inquiries with parcelLab

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Berlin Brands Group increases repeat purchases and reduces inquiries with parcelLab

Berlin Brands Group logo

Create an enjoyable buying experience for your customers

Bonprix logo

Caraway Home reduces package theft and WISMO inquiries with parcelLab

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Conrad Electronic saves 6,000+ man-hours with parcelLab's self-service returns portal

Conrad Electronic logo

Conrad Electronic saves 6,000+ man-hours with parcelLab's self-service returns portal

Conrad Electronic logo

FARFETCH enhances post-purchase customer experience with parcelLab

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FARFETCH enhances post-purchase customer experience with parcelLab

Farfetch logo

Granit Parts cuts support calls with parcelLab delivery updates

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Granit Parts cuts support calls with parcelLab

Granit Parts logo

GRAVIS increases reviews by 127% with parcelLab

GRAVIS logo

Ending the experience gap in global delivery

H&M Group logo

Hessnatur boosts customer reviews with parcelLab

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Hessnatur increases customer reviews with parcelLab

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HUGO BOSS boosts loyalty and revenue with parcelLab

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HUGO BOSS boosts loyalty and revenue with parcelLab

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MediaMarktSaturn drives 2.5 million new customer touchpoints with parcelLab

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MediaMarktSaturn boosts post-purchase engagement with parcelLab

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MOO achieves 3X customer growth with parcelLab

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MOO achieves 3X customer growth with parcelLab

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New Look reduces WISMO inquiries and boosts loyalty with parcelLab

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New Look reduces WISMO inquiries and boosts engagement with parcelLab

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PartyLite grows revenue and reduces WISMO inquiries with parcelLab

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PartyLite grows revenue 9% with parcelLab embedded tracking pages

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Peter Hahn boosts post-purchase engagement with parcelLab

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Philipp Plein boosts post-purchase engagement with parcelLab

Philipp Plein Group logo

Philipp Plein Group reduces customer inquiries with parcelLab

Philipp Plein Group logo

SportsAndMore reduces customer inquiries with parcelLab

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True Classic achieves 29% revenue growth per email with parcelLab

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True Classic drives 29% revenue growth per email with parcelLab

True Classic logo

Urban Outfitters boosts post-purchase experience and revenue with parcelLab

Urban Outfitters Inc. (urbn) logo

Wyze reduces WISMO inquiries with parcelLab

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