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11teamsports
Christian Schab
Head of E-Commerce
parcelLab
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
Case Studies
Showing 20 parcelLab Customer Success Stories
Send customers proactive shipping updates and reduce inquiries
Bergzeit
Nicola Rosenthal
Head of Customer Care
Increase customer satisfaction and reduced inquiries with our platform
Berlin Brands Group
Sebastian Leiß
Product Owner
Create an enjoyable buying experience for your customers
Bonprix
Séverine Toulemonde
Customer Experience Manager
Why returns labels are no longer fashionable for Conrad
Conrad Electronic
Silvio Heider
Business Expert Project & Digital Process Management
Gain control of your end-to-end customer journey
Farfetch
Stuart Hill
Senior Vice President of Logistics
Communicate updates on time-critical deliveries
Granit Parts
Benjamin Luyten
Head of International Partnerships
Double customer reviews and increase user site traffic
GRAVIS
Robin Jakoby
E-Commerce Product Owner
Ending the experience gap in global delivery
H&M Group
Generate more reviews by reaching customers at the right time
Hessnatur
Deborah Kirchner
Online Marketing Manager
Drive urgency and build brand loyalty with transparent, personalized touchpoints
HUGO BOSS
Introduce new customer touch points with our platform
MediaMarktSaturn
Marius Lückemeyer
Chief Digital Officer
Achieve complete control of your end-to-end customer communication
MOO
Calum McGee
Technical Product Owner
Increase revenue by making personalised and relevant recommendations to shoppers
New Look
Nick Ormerod
Director of Ecommerce
Branded communications decreased inquiries by 50%
PartyLite
Jan Hesse
Managing Director & Global Head of Customer Service
Create and deliver outstanding customer experiences through messaging
Peter Hahn
Maurice Ferbert
Digital Product Manager
Elevate customer centricity with proactive communications
Philipp Plein Group
Olga Burfan
Head of Global Ecommerce
Receive more positive customer reviews and fewer customer enquiries
SportsAndMore
Marco Hörmann
IT Manager
29% increase in revenue per email
True Classic
Breanna Moreno
Vice President of CX
Weltbild - Customer Case Study
Weltbild
Christian Sailer
Chairman of the Management Board
No matching case studies
