Case Study: Granit Parts cuts support calls with parcelLab

Communicate updates on ​time-critical deliveries​

Granit Parts, a replacement parts specialist serving agricultural, gardening, and construction customers across Europe, needed a reliable way to keep business customers informed about time-sensitive deliveries. They chose parcelLab as their post-purchase partner to improve communication and reduce uncertainty around shipment delays and tracking.

With parcelLab’s live order status page and personalized delivery communications, Granit Parts sent proactive real-time updates, including delayed shipment alerts and tailored content such as videos. The result was a 15% drop in inquiry emails and a 20% reduction in inbound customer calls, while also boosting customer satisfaction and strengthening trust in the brand.

Granit Parts

Benjamin Luyten

Head of International Partnerships