Case Study: Bergzeit reduces WISMO inquiries with parcelLab

Send customers proactive shipping updates and reduce inquiries

Bergzeit, the outdoor retailer based near the Alps, needed a better post-purchase communication strategy to handle seasonal demand spikes like Black Friday. Without clear delivery updates, the team was overwhelmed by WISMO inquiries and customer frustration, so Bergzeit turned to parcelLab’s delivery and post-purchase communication solution.

With parcelLab, Bergzeit implemented automated, white-labeled delivery notifications that kept customers informed in real time about delays and expected delivery times. This reduced WISMO inquiries by 21%, eased the burden on customer care teams, and helped Bergzeit deliver a smoother, more reassuring shopping experience during peak seasons.

Bergzeit

Nicola Rosenthal

Head of Customer Care