Case Study: Conrad Electronic saves 6,000+ man-hours with parcelLab's self-service returns portal

Why returns labels are no longer fashionable for Conrad

Conrad Electronic, a leading German multi-channel retailer of technology and electronics, wanted to simplify a complex returns process and reduce WISMO inquiries while giving customers more autonomy after purchase. To improve the post-purchase experience, Conrad partnered with parcelLab and its self-service returns portal.

Using parcelLab’s online returns portal, Conrad enabled customers to register returns and track them in real time, while also giving its teams early visibility into incoming returns and better handling options. The result was more efficient processing, reduced support queries, improved sustainability through on-demand labels or QR codes, and a reported savings of 6,000+ man-hours, helping Conrad deliver a faster, more transparent returns experience with stronger customer trust and loyalty.

Conrad Electronic

Silvio Heider

Business Expert Project & Digital Process Management