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Visit Website4DMC succeeds in outbound and inbound charity fundraising with LeadDesk
4DMC
Marc Ruygt
Director
LeadDesk
LeadDesk is the fast growing Finnish company that makes Europe’s 1 telesales software for sales and customer service. The service is used by over 20,000 professionals in 34 countries on a daily basis. The clients include small and large companies that use LeadDesk to make 100,000 deals per week – increasing every week. All the service offering includes the core of LeadDesk Software for agents and admins and LeadDesk Channel for advanced multi-site monitoring and reporting. They have a vibrant and responsive developer team, They regularly introduce new features and add-on apps, and they create custom solutions via aal the powerful and flexible developer API. LeadDesk can be used stand-alone or integrated with CRM systems. All the customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable.
Case Studies
Showing 36 LeadDesk Customer Success Stories
Media Conglomerate Hits 86% Automation with Self-Service Robotic Process Automation
A-lehdet
Marko Lehtokangas
Customer Service Manager
Be a part serves customers on multiple channels
Be a part
Sportsklubben Brann Enhances Customer Interaction with LeadDesk's Chatbot Solution
Brann
Mads Liabø
Marketing Manager
The City of Oulu effectively reached people at risk with the help of LeadDesk
City of Oulu
Lotta Löfberg
Service Manager from Support Services
Eckerö Line Enhances Customer Service Quality with LeadDesk
Eckerö Line
Katri Järvi
Head of Sales
Edenred embraced remote work with LeadDesk's cloud-based customer service software
Edenred
Satu Sekki
Customer Care Team Lead
Rehabilitation and gym-equipment specialist relies on LeadDesk with their call center operations
Ergofit
Cinema chain Finnkino brings personal customer service online in 2020 with chatbots
Finnkino
Saara Porkka
Guest Service Manager
What was the problem that LeadDesk solved for Fjordkraft
Fjordkraft
Erik Engebretsen
Head of Telemarketing
Göteborg Energi Enhances Customer Experience with Chatbot Ellis
Goteborg Energi
Linda Hay
Head of Customer Service
Händlerbund - Customer Case Study
Händlerbund
What was the problem that LeadDesk solved for Intrum
Intrum
Juha Seppälä
Contact Center Manager
Islab Upgrades to an All-in-One Modern Contact Center Service Solution
Islab
Satu Myller
Head of Service and Communications
Filling client’s sales reps’ calendars with better meetings
JC Phoner
Kinderhilfe Eckental gets a fast and remote-friendly contact center solution
Kinderhilfe Eckental
What was the problem that LeadDesk solved for Manpower
ManpowerGroup
Tomi Romo
ICT Service Manager
Media Telemarketing boosts outbound sales with LeadDesk’s customizable solutions
Media Telemarketing
Jakob Sandelin
Controller
Memsa ApS Optimizes Contact Center Operations
Memsa
Mathias Mattesen
Owner
How Nordisk Film Cinemas Improved Efficiency Without Additional Resources Using AI Chatbots
Nordisk Film
Niels Andersen
Experience Excellence Manager
Oral Brings Omnichannel Customer Service And Data-Informed Forecasting to Their Operations
Oral Hammaslääkärit Oy
Heidi Niemelä
Customer Service Coordinator
Päijät-Häme Hyvinvointialue Moves to Cloud-based Nispa Callback Solution
Päijät-Hämeen hyvinvointialue
Sari Snicker
ICT Product Manager
Pohjanmaan Taksi's Growth and Transformation with LeadDesk
Pohjanmaan Taksi Oy
Markku Ylikulju
Chief Executive Officer
Prime Sales - Customer Case Study
Prime Sales
Joonas Puurunen
Chief Executive Officer
Ensure maximum customer satisfaction and guarantee the shortest possible responsetime
Saleskitchen
Flexible integrations and scalability enable fast expansion
Salezure
Nico Bacigalupe
Advisor
SOS Children’s Villages' Contact Center Integration with LeadDesk
SOS Children’s Villages
Jonas Lundberg
Sales Coordinator
SpangenbergGroep Boosts Operations with LeadDesk: Simplified Multilingual Campaigns and On-Demand Support
SpangenbergGroep
Floris Spangenberg
Chief Executive Officer
The recipe that led to victory for SpareBank 1 SR-Bank
SpareBank1 SR-Bank
May Bente K. Olsen
Director of Customer Service Private Market
Many years of collaboration that has led to exceptional results
Sparebanken Vest
Anita Østerbø
Director
Reinventing work at the physical store while boosting both employee and customer satisfaction
Telenor
Rami Santrisi
Project Manager
UniSport Improves Employee Efficiency With an Omnichannel Contact Center Software
UniSport
Hanna Sarén
Customer Service Planner
How A Friendly Chatbot Reflects Väre's Brand Personality
Väre
Niko Pehkonen
Chief Digital Officer
85% chatbot automation saves customer service team 330 hours per month
Varma
Tiina Kurki
Senior Vice-President, Pension Services and IT
Verisure Sverige AB Centralises Booking with Cloud-Based Contact Center Software for High-Volume Sales
Verisure Sverige AB
Raul Pettersson
3rd Party Service Owner
Vitamail succeeds in reducing costs and increasing efficiency with LeadDesk
Vitamail
Kristoffer Skogsberg
Chief of Operations
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