Case Study: Media Telemarketing boosts outbound sales with LeadDesk

Media Telemarketing boosts outbound sales with LeadDesk’s customizable solutions

Media Telemarketing, a Norwegian outbound telemarketing agency working with well-known brands, needed a more stable and flexible contact center solution to support its sales operations. After problems with a previous provider, including poor automation, slow SMS delivery, and limited reporting, they turned to LeadDesk’s contact center software in 2014.

With LeadDesk, Media Telemarketing gained customizable reporting, easier sales registration, and the ability to make quick adjustments without developer support. LeadDesk also improved efficiency in their weekly client performance reports and daily sales registration processes, while responsive support and a dedicated Customer Success Manager helped ensure smooth operations.

Media Telemarketing

Jakob Sandelin

Controller